When will my item be shipped? All packages are shipped within three working days.
Do you offer tracked shipping? We only offer tracked shipping. You will receive your tracking number as soon as the package is shipped.
What packaging do you use? We try to recycle, upcycle, reuse and renew at any chance we get, so please don't be surprised if you receive your products in a pre-loved box. Inside, we use recycled box fillers such as old newspapers, straw, pre-loved bubble wrap and inflatables. We encourage all of our customers to re-use all of these materials as many times as possible to minimise the impact that trading has on our planet.
What is BRUTTOMABUONO? It's our way of trying to reduce waste. We sell products with slightly faulty packaging, printing errors, etc at a reduced price. The product itself is as safe and delicious as all our other products, the fault is purely aesthetical. Thank you for helping us :)
How imperfect can I expect my product to be? The packaging will always be fit for sale and whole. You can expect printing errors, seriously wonky labels and small marks.
I changed my mind / I don't need it / I don't like it, can I get a refund? Due to the edible and initimate nature of our products, we are not able to accept returns nor issue refunds. Email us and we will do our best to help!
I want more! Reach us at info@terrafranta.com for all your wholesale orders :)
